Shipping
What countries do we deliver to?
Our online boutique delivers internationally. You can find the list of available locations through the "Country" menu at check-out. Please contact our Customer Service Team at info@88zstudio.com if you have any additional questions.
What delivery services are available?
We may deliver your order to your personal postal address; sometimes a signature is required to retrieve your parcel. You may also choose to pick-up your parcel at a local Access Point. Our carrier internationally is Postnl.
Is the delivery of my order free?
We offers free standard delivery on orders above 200 euro. Please note that free shipping will be applied to your order at checkout.
What is the delivery time for my order?
European
Standard :2—4 business days
Express:1—2 business days
Worldwild
Standard :7—10 business days
Express:3—4 business days
Orders are generally delivered between 2–4 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays. During our sales period, the large amount of orders may also result in longer delivery times.
RETURNS
What is your return policy?
We are happy to offer refund when the product is defect. Please be aware that all responsible return costs are applicable by the customer. Customers can return item(s) within 14 business days by the time the items have been received, at their own expense (non-used items(s) in new condition only.) We will refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging has to be unused as new condition, if the product packaging is damaged, we will charge a fee of a minimum of 15% of the retail value of the product. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer
Do I need to register my return online?
Return the items are easy. All you have to do is email our customer services info@88zstudio.com and asking for me return form to fill in and send it back to us. Then you can follow the normal return process to return the items.
How do I return my order?
All products can be returned within 14 days from the date that you received the items: in their original condition and packaging (not worn, including all accessories and dust bag)
All you have to do is email our customer services info@88zstudio.com and asking for me return form to fill in and send it back to us. Then you can follow the normal return process to return the items. Please be aware that all responsible return costs are applicable by the customer. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer
Do I need to pay if I want to return my order?
Please be aware that all responsible return costs are applicable by the customer.
When will I receive the refund for my order?
The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.